About us

We at WAP are a group of successful professionals from the corporate sector. That rich and diverse experience has given us the expertise in the area of customer satisfaction and loyalty building. Over the years we have developed out own unique and focused survey methodologies that can help you in identifying exactly what your customer thinks of your products and services, how best you can improve or enhance them while identifying pressure points and areas that can help you in devising suitable strategies to circumvent them.

We also have expertise in Developed and Emerging Markets, Customer Dynamics and Change Management. In short, what works for your customers and what doesn’t! Be that in the areas of pricing, quality, delivery, service or environmental.

We do this through our multiple services including:

In-depth Customer Satisfaction Surveys

Customer-based Call Center Services

Marketing & Promotions Broadcast Services 

Customised Satisfaction and Loyalty Services

Data Reporting and Analytics

We bring in global methodologies and management practices to help our clients to focus on their business while helping them sustain and grow in the intensely competitive market.